One of the best! GEM celebrates a decade in the Top 3

Posted on September 14th, 2021 by GEM Motoring Assist

  • GEM recognised as one of the top 3 providers for the tenth year running
  • Voted by the public, GEM consistently features alongside big industry players
  • Auto Express Driver Power Survey: GEM’s cover is the easiest to purchase, great value for money and fast to arrive when you need roadside assistance


RESULTS FROM the 2021 Auto Express Ultimate Guide to Buying A Car show that GEM Motoring Assist has once again finished as one of the top three breakdown recovery providers, a position held for the past decade.


Readers praised GEM for ease of purchasing policies, value for money and speedy assistance at the roadside. The survey praised GEM’s speed in answering calls for assistance. The arrival of a recovery agent was also fast, with three-quarters of respondents receiving help at the roadside with 60 minutes of making the call.


Commenting on the Auto Express award, GEM chief executive Neil Worth said: “This is great news for GEM, and we offer our sincere thanks to everyone who voted for us this year. We’re especially pleased to have done so well over the past 18 months, which have certainly been out of the ordinary.


“There are more options than ever when it comes to choosing a breakdown recovery provider. Every member of the GEM team understands that motorists want fast, reliable service and the best possible value for money.


“They want a clear and simple purchasing process without expensive add-ons. I am proud that GEM understands this and continues to deliver the service our members want. As a result of our efforts, we benefit from high levels of recommendation and referral by our members to friends and family.


“It’s also worth mentioning that the quality of GEM’s service goes beyond the roadside. We are always ready to assist our members with our friendly, personal service that’s just a phone call away.


“Regardless of the journey we are on, one thing we all have in common when we get on the road is our aim of getting from A to B. GEM Motoring Assist is a members’ breakdown recovery, motoring and road safety organisation with exactly that in mind.


“Established in 1932, we’ve been looking after our members for nearly 90 years. We introduced our own independent, comprehensive and award-winning breakdown recovery service over 40 years ago and are delighted that we’ve been recognized in the Top 3 providers for the last decade.


“Whether it’s motoring advice, a technical query or anything else relating to your driving needs, such as our award-winning personal breakdown cover, we are always pleased to help. We use a nationwide network of approved local independent recovery operators, which means wherever you break down, help is not far away”.


GEM has featured in the top 3 of the survey for ten years, hitting the top spot seven times in 2019, 2018, 2017, 2016, 2015, 2014 and 2013.


Follow GEM on Twitter @MotoringAssist for the latest industry news.