Winning any competition or award is always a most wonderful experience and provides the recipient with feelings of pride, achievement and satisfaction. As the Chief Executive of GEM Motoring Assist I currently have all these emotions in abundance following the announcement that once again we have been voted UKs No.1 provider of breakdown cover in the Auto Express Driver Power Survey. The 2011 award when added to our No. 1 positions in 2008 and 2010 plus our runners up spot in 2009 shows clearly that compared to our larger rivals including AA, RAC and Green Flag we offer a consistent and outstanding service to our members. Over 20,000 participants took part in the Auto Express survey and gave their opinion on the service, value for money, friendliness and general presentation offered by the breakdown organisations operating in the UK. GEM Motoring Assist despite the fact that it is very much smaller than its rivals …. or perhaps because it is smaller gained the best overall score. GEM is a, not for profit, proprietary association and consequently we have no shareholders to satisfy and are only driven to provide a first class, cost effective service to our members. I would like to thank all those involved in providing our services for their hard work in maintaining our ‘best buy’ status and offer thanks to those members who took part in the survey and for saying how good they feel we are. In 2012 GEM will be celebrating its 80th anniversary it would be very fitting if we could add a further ‘top spot’ to those celebrations. All at GEM will be striving to ensure that our high standards are maintained to make sure that happens.